Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return policy is designed to be straightforward and fair, ensuring a smooth experience for our valued customers.

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the exact same condition that you received it.
• The item must be in its original packaging.

You have 30 days from the date of receipt to initiate a return request. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

How to Start a Return

To begin the return process, please send an email to info@dyhtmachine.com. In your email, include your order number and the reason for the return. Please note: You must email us to obtain the correct return address and further instructions. Do not send your purchase back to us without prior authorization, as it may not be accepted.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-14 business days, depending on your card issuer's policies.

If you have any questions about how returns work, feel free to contact us at info@dyhtmachine.com. We are committed to resolving any issues quickly and efficiently.